Customer Service & Technical Services
Warning & Amber Product Sales / School Bus Sales
International Sales / Government Sales
Office Information
Mailing Address: PO Box 206, Hudsonville, MI 49426. Our office is open Mon. - Fri. from 8 am to 5 pm daily (eastern standard time).
Office Telephone & Fax Numbers: Toll Free 1.800.338.7337 / Direct Line 1.616.896.7100
Order Fax 1.616.896.1286 / General Office Fax 1.616.896.1226
Warranty & Returned Materials Authorization Information
We offer one of the best warranty return policies available. Our “No Hassle Warranty” guarantees your product will be replaced or repaired for no additional cost, which means you can buy our products with confidence. If your returned product cannot be repaired we will send you a new one. If it can be repaired our skilled technicians will repair and upgrade your product to “like new” condition, free of charge.
To return a product please call your Sales Representative for an RMA Number
(returned materials authorization number) and send your product to:
SoundOff Signal
Attn: Technical Services / RMA #xxx (write in your assigned number)
3900 Central Parkway
Hudsonville, MI 49426
Be sure to write your RMA Number in the address area of the package and please include a detailed description of the problem, your company/agency name, your name, address, phone number & email address. NOTE: If you do not provide all the requested information your return may be delayed.
Customer Service
Dawn Ramirez – Customer Service Supervisor
1.800.338.7337 Ext. 127
1.616.662.6127 direct line
1.616.896.1286 order fax
Email: dramirez@soundoffsignal.com
Linda Keegstra – Customer Service Representative
1.800.338.7337 Ext. 173
1.616.662.6173 direct line
1.616.896.1286 order fax
Email: lkeegstra@soundoffsignal.com
Jayme Brouwer – Customer Service Representative
1.800.338.7337 Ext. 114
1.616.662.6114 direct line
1.616.896.1286 order fax
Email: jbrouwer@soundoffsignal.com
Kim Childress - Customer Service Representative
1.800.338.7337 Ext. 123
1.616.662.6123 direct line
1.616.896.1286 order fax
Email: kchildress@soundoffsignal.com
Technical Services Contacts
Ron Shelden – Technical Supervisor
1.800.338.7337, Select #4 or Ext. 139
1.616.662.6139 direct line
1.616.896.1226 fax
Email: rshelden@soundoffsignal.com
Technical Services: techsupport@soundoffsignal.com
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Sales Department
Sales Department Email: sales@soundoffsignal.com
Vice President Sales & Marketing
Thomas Palumbo
1.800.338.7337 Ext. 111
1.616.662.6111
1.616.896.1286 order fax
Email: tpalumbo@soundoffsignal.com
Public Safety & Amber National Sales Manager
Bob Van Ee
1.800.338.7337 Ext. 115
1.616.662.6115 direct line
1.616.896.1286 order fax
Email: bvanee@soundoffsignal.com
Corporate Sales Administrator
Jennifer Cadaret
1.800.338.7337 Ext. 128
1.616.662.6128 direct line
1.616.896.1286 order fax
Email: jcadaret@soundoffsignal.com
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Public Safety & Amber Product Sales
AZ, Southern CA, NV & NM
Matt Blanc - Territory Sales Manager
1.480.291.2050 cell
1.616.896.1286 order fax
Email: mblanc@soundoffsignal.com
CT, MA, ME, NH, RI, VT & Eastern Canada
Cliff Bolhouse – Regional Sales Manager
1.800.338.7337 Ext. 121
1.616.662.6121 direct line
1.616.896.1286 order fax
Email: cbolhouse@soundoffsignal.com
IL, IN, KY, MI & TN
Paul Cooke – Regional Sales Manager
1.800.338.7337 Ext. 120
1.616.662.6120 direct line
1.616.896.1286 order fax
Email: pcooke@soundoffsignal.com
Northern CA, OR & WA
Chad Conrad – Territory Sales Manager
1.503.729.0626 cell
1.616.896.1286 order fax
Email: cconrad@soundoffsignal.com
New Jersey & New York
Chris Corwith – Territory Sales Manager
1.631.566.7834 cell
1.616.896.1286 order fax
Email: ccorwith@soundoffsignal.com
MD, D.C., DE, OH, PA, VA, WV & Puerto Rico
Mike Cranmer – Regional Sales Manager
1.800.338.7337 X119
1.616.662.6119 direct line
1.616.896.1286 order fax
Email: mcranmer@soundoffsignal.com
AK, CO, HI, ID, MT, UT, WY & Western Canada
Rob Dykema – Regional Sales Manager
1.800.338.7337 Ext. 126
1.616.662.6126 direct line
1.616.896.1286 order fax
Email: rdykema@soundoffsignal.com
Texas
Seth Gamblin – Territory Sales Manager
1.817.718.1315 cell
1.616.896.1286 order fax
Email: sgamblin@soundoffsignal.com
IA, MN, NE, ND, SD & WI
Tom Grubba – Regional Sales Manager
1.800.338.7337 Ext. 118
1.616.662.6118 direct line
1.616.896.1286 order fax
Email: tgrubba@soundoffsignal.com
AR, KS, LA, MO, MS & OK
Chris Moore – Regional Sales Manager
1.800.338.7337 Ext. 112
1.616.662.6112 direct line
1.616.896.1286 order fax
Email: cmoore@soundoffsignal.com
AL, GA, FL, NC & SC
Chad Wollen – Regional Sales Manager
1.800.338.7337 Ext. 125
1.616.662.6125 direct line
1.616.896.1286 order fax
Email: cwollen@soundoffsignal.com
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School Bus Division
Marc Riccio – National Account Manager
1.800.338.7337 Ext. 164
1.616.662.6164 direct line
1.616.896.1286 order fax
Email: mriccio@soundoffsignal.com
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International
Central & South America, Africa & Indonesia
Phil Von Tom – Director of International Sales & Business Development
1.800.338.7337 Ext. 124
1.616.662.6124 direct line
1.616.896.1286 order fax
Email: pvontom@soundoffsignal.com
Europe & Asia (except Indonesia)
Fabrizio Giovara – Director of Eurasia Sales
+39 - 349 - 214 99 91 mobile
+39 - 0125 - 71 02 61 tel / fax
Skype: fabrizio.giovara
Email: fgiovara@soundoffsignal.com
Adam Klein – Internal Account Manager
1.800.338.7337 Ext. 147
1.616.662.6147 direct line
1.616.896.1286 order fax
Email: aklein@soundoffsignal.com
Government Sales
Reem Shatara Yaw – GSA Account Manager
1.800.338.7337 Ext. 116
1.616.662.6116 direct line
1.616.896.1286 order fax
Email: ryaw@soundoffsignal.com
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